Refunds
Refund and cancellation expectations for Dunning-Copilot launch orders.
Before setup begins
If you submit a paid launch order and setup has not started, contact us promptly. We will review cancellation or refund requests before provisioning work begins.
After provisioning begins
Once onboarding, Cloudflare setup, Stripe webhook setup, email configuration, AI smoke testing, or other implementation work has started, fees for completed or committed setup work are generally not refundable.
If a plan includes a recovered-cash performance fee, that fee applies only according to the plan or invoice terms tied to recovered payments.
Service issues
If something is not working as expected, contact us with the order ID, account details, and the issue. We will prioritize fixing configuration, delivery, or access problems before treating the request as a cancellation.
Contact
For refund or cancellation questions, contact orders@sendwatch.bluestarmarketingfirm.com.