Support
Support contacts and launch-week operating guidance for Dunning-Copilot customers and prospects.
Contact
For setup, checkout, Stripe Connect, restricted-key fallback, or recovery report questions, contact orders@sendwatch.bluestarmarketingfirm.com.
Include the work email used at checkout, the company name, and whether the issue is checkout, Stripe connection, recovery monitoring, or reporting.
Connect setup response
If Stripe Connect is unavailable, we will use the restricted-key fallback only when it is scoped to the minimum permissions needed and encrypted before storage.
Do not send unrestricted account credentials or card data.
Recovery workflow response
If an invoice is sensitive, high-value, disputed, or repeatedly failing, it should be routed to the operator-safe handoff path for human review.
If the global pause switch is enabled, autonomous recovery actions stop and cases remain available for operator handling.